Respect can be an easy practice. “All rise” brings everyone in a courtroom to their feet. If you’re an old-fashioned, chivalrous guy like me, you stand up when your customer enters the meeting room. I find that non-verbal gestures like that work well for setting the tone of a meeting: I’m here to serve. A practice of respect like that can become a habit, and may even become a best practice if it ripples through your organization.
But what about the hard times, when respect gets buried under defensiveness?
How do you offer a best practice of respect in the face of potential conflict?
If you’ve being accused of something you or your team just didn’t do, how do you de-fuse the situation?
For sure, start your response with the obvious “With respect…” which works a whole lot better face to face than in writing, but is there a reliable way to get right to the heart of the communication and still convey a corrective message?
How would YOU turn this potential conflict into a win/win for you and for your boss?
There’s nothing more powerful that a dedicated group of people working to better their world. Are you in? I hope so.
With respect —